I'm Christian from Bureau Enquête du Québec in Gatineau.
I take a few minutes to say to you, you have a great team at the Technical and sale Department.
Those men (Manuel, Aka and Steve) gave me a very good service.
For Manuel and Ake - they spend a lot of time and energy to find and built a solution for my VIP customer (those guys are very technically professional people)
And they know what they have to do. Smart people.
About Steve - he spend a lot of energy and he keeped tracking on the case to make sure everything was ok, and he made a conference call to make sure everybody know what they have to do and make a follow up.
Take care of those people; they are a very good team (technical and sale). Manuel and Aka - they are a very good people.
Feel free to call me if you have any question.
"Hi Omar Thanks for the quick resolution to the problem I had today the Customer was very pleased and impressed with the quick response....... Thanks Again
PS The Client we impressed was the local Provincial Jail Superintendent.
"Joining the Watchnet Preferred Partnership Program has been great! The support our company receives is outstanding."
"The technical support is some of the best in the industry, and their VNC is like having a manufacturer's representative on site. The Watchnet demo unit is the best sales tool available!"
"What a great bunch of folks! The technical and sales training are excellent and they treat your business like a Partner."
"Their demo unit is the most effective in the industry! Our association with Watchnet has increased our CCTV revenues by 1000% and made us one of the most dominant providers of video surveillance in our area."
Hi Alex, I wanted to take this opportunity to thank you and your support team for all the hard work and support you have provided us over this past year with our Digital Video Recording system. I appreciate the many hours you have put into our project in order to modify it to our specific needs and provide a system that allows us to work efficiently and effectively.
I look forward to our continuing partnership and advances in the digital video technology industry.
We have been a partner of WatchNET for almost 7 years now.
Just recently I was concerned about the process of calling you and a tech would call us back.
I just want to say that Vatsal gave the kind of top notch service that made me not mind waiting the 172 hour I had to wait.
From the moment I described the problem, Vatsal was on top of things. Being an engineer myself, I recognize when someone knows exactly what they are doing and talking about.
IT was a pleasure speaking with him and watching and learning.
Really looking forward to working with him in the future.
Thank you and please pass my kind words along to Vatsal so he knows his customer’s KNOW he is doing a GREAT JOB!
I would to take this opportunity to personally thank Manuel for helping out this very important customer. CP Rail has been testing out some of our VDV IRM cameras and are looking at deploying WatchNET cameras across Canada long their tracks to monitor switching equipment. I have been working on this for almost a year and needed Manuel's help with their IT Dept to setup the cameras the way they needed.
Manuel "Thank You so much"!!!
I am writing this e mail to really Thank you and Manuel, for helping me and correcting what ever the issue was with the cameras and the software. I truly appreciate the support.
Manuel, I was impressed with your professionalism while you were on site and the way you meticulously checked each camera while installing the updates. Since the update we didn't have one issue that was reported to me and DVRID remote access has been running very smooth with better picture quality even with the low bandwidth option.
Once again Thank you very much and Keep up the good work
Dear Mr. Thomas: "On behalf of the Toronto Police Service Hold Up Squad, I wish to thank you and your employees of Watchnet DVR Inc. for the invaluable assistance that you provided to us during our robbery/shooting investigation on Tuesday, July 9, 2003. The quality of the digital images captured by the equipment installed by your company, and the timely fashion that they were provided to us greatly benefited our investigation.
Thank you again for your assistance.
It is not often you find a company that will give you an immediate and continuous return on investment and what a great product line, my advise, join the Preferred Partnership Program TODAY!